A well-known resort within Turks & Caicos, the Grace Bay Resorts Human Resources department identified ongoing cultural conflicts amongst staff and pushback to managerial intervention. The Carter Development Group was hired to conduct a three-day leadership development, cultural sensitivity, and conflict resolution training for 75 managers and executives. The training included role playing, facilitative dialogue, and a leadership curriculum from the book Emerging as the Right Person in the Right Place at the Right Time: Leadership in the 21st Century Using The Ellison Model by Dr. Adrian N. Carter. The participants indicated this training was the most useful and engaging training they had yet to engage it. Human Resources indicated the training had dramatic results in shaping the interaction between employees and management.
